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Shipping within Canada 

  • Free Standard Shipping Orders over $200
  • Standard Shipping Post (2-10 Business Days) $9.95
  • Expedited Shipping  (2-5 Business Days) $19.95

Shipping within USA

  • Free Standard Shipping Orders over $200
  • Standard Shipping Post (2-10 Business Days) $9.95
  • Expedited Shipping  (2-5 Business Days) $19.95
  • Express Shipping (1-2 Business Days) $29.95

    Do you ship outside North America? 

    Please contact us for all international shipping inquiries info@shopjenatang.com

    Do you ship to P.O. boxes? 

    Sorry, we can’t ship to P.O. boxes just yet. If you entered a P.O. box as your delivery address we will reach out to get an alternative shipping address which may delay your delivery.


    How do I return/exchange an item? 

    We're sorry if it didn't work out.  If for any reason you are not satisfied, making a return or exchange is easy.

    Please contact us for returns authorization with the Order # at info@shopjenatang.com

    • All items are valid for return or exchanges within 15 days of receipt
    • Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.
    • Returns and associated costs are the responsibility of the customer, unless by some off chance, goods are damaged or sent in our error.
    • All sale items are a final sale and can not be refunded or exchanged.

    When will I get my refund?

    Once we receive your returned item, please allow 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email once we have processed your refund so you know it’s on the way!

    Can I make changes to my order? 

    Any order changes must be made prior to 12PM MST on the same day they are placed.  

    Are there Customs/ Import Duties and Taxes? 

    Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties /Taxes on goods vary widely depending on the product value and the country you are having your order delivered to.  We will include a commercial invoice declaring the full dollar value paid on international shipments. If you refuse a shipment, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.


    How do I select the best size?

    Our size chart serves as a general guideline to help you find the best fit for you. 

    Look for the 'FIT' detail on each style. If you have questions about a specific style’s measurements or if you need help selecting a size - please reach out to our team info@shopjenatang.com.

    Can't find your size?

    We're passionate about size inclusivity and are working to improve size offering and branding. If you can't find your size, or have any feedback for us, please do not hesitate to reach out to us info@shopjenatang.com