Shipping and Returns
SHIPPING INFO
All orders placed before 1PM MST will be processed the same business day. All Orders placed after 1PM MST will be processed the next business day.
You'll receive an email with your tracking number as soon as your order ships out. Please check your junk mail if you don't receive it within 3 business days.
Shipping within Canada
- Free Standard Shipping Orders over $150
- Standard Shipping Post (2-10 Business Days) $6.99
- Expedited Shipping (2-5 Business Days) $19.95
Shipping within USA
- Free Standard Shipping Orders over $150
- Standard Shipping Post (2-10 Business Days) $6.99
- Expedited Shipping (2-5 Business Days) $19.95
International Shipping
Live shipping rates will automatically apply at checkout for countries outside of Canada and the USA. If you don't see your country, please contact us for all international shipping inquiries info@shopjenatang.com
P.O. boxes
If you entered a P.O. box as your delivery address we will reach out to get an alternative shipping address which may delay your delivery.
Customs/ Import Duties and Taxes
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties /Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. We will include a commercial invoice declaring the full dollar value paid on international shipments. If you refuse a shipment, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.
RETURNS
We want you to love every single purchase. If for any reason you are not satisfied, making a return or exchange is easy.
Please contact us for returns authorization with your order number at info@shopjenatang.com
- All items are valid for return or exchanges within 15 days of receipt.
- Item(s) must be returned in their original condition and packaging, unworn, unwashed and with all tags attached.
- Returns and associated costs are the responsibility of the customer, unless by some off chance, goods are damaged or sent in our error.
- All sale items are a final sale and can not be refunded or exchanged.
Order Changes
Any order changes must be made prior to 12PM MST on the same day they are placed.